Terms of Service

Last updated: September 22, 2026

1. Acceptance of These Terms

These Terms of Service ("Terms") are a binding agreement between you and PeelBoard LLC, a South Carolina limited liability company ("PeelBoard," "we," "us," or "our"). They govern your access to and use of the PeelBoard shop management platform, including app.getpeelboard.com, our iOS and Android apps, the shop websites and customer-facing pages we host for you, our APIs, and any related services (together, the "Service").

By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you have signed a separate written agreement with us, that agreement controls where it conflicts with these Terms.

These Terms include our Privacy Policy and our SMS Messaging Policy, which are incorporated by reference.

2. Who May Use PeelBoard

The Service is for business use only. It is not intended for personal, household, or consumer use.

• You must be at least 18 years old.
• If you use the Service on behalf of a shop, company, or other organization (your "Shop"), you represent that you have authority to bind that organization to these Terms. In that case "you" means both you and the organization, and the organization is responsible for everything done under its account.
• You may not use the Service if we have previously terminated your account, or if applicable law bars you from doing so.

These Terms apply to shop owners, administrators, installers, and anyone else who accesses the Service through a Shop's account.

3. Beta and Early Access — Please Read

PeelBoard is a young product in an active early-access period. We ship new features and changes frequently, often weekly. You should expect the Service to behave like early software.

• The Service is provided "AS IS" and "AS AVAILABLE."
• Features may contain bugs, errors, incomplete behavior, or inaccurate calculations. Features may be added, changed, renamed, limited, rolled back, paused, or removed at any time, with or without notice.
• We do not offer any service level agreement, uptime commitment, or guaranteed response time. The Service may be unavailable for maintenance, updates, incidents, or reasons outside our control.
• Automated behavior — including scheduled texts, emails, reminders, reports, and calculations — may be delayed, duplicated, or fail to run.
• You are responsible for keeping your own records. Do not rely on the Service as your only copy of anything you need for accounting, tax, legal, warranty, or customer-service purposes. Export your data regularly.
• You are responsible for reviewing what the Service produces — quotes, prices, taxes, invoices, inventory numbers, reports, and messages — before you rely on it or send it to a customer.

We may designate certain features as beta, preview, or experimental. Those features are offered for you to try at your own risk and may be withdrawn without notice.

If you tell us about a bug, we appreciate it and will look at it, but we do not promise that any particular issue will be fixed on any particular timeline.

4. Accounts and Team Members

To use the Service you must create an account with a valid email address and keep your account information accurate and current.

• You are responsible for keeping login credentials secure and confidential. Do not share credentials.
• You are responsible for all activity that occurs under your account and under the accounts of any team member you invite, including administrators and installers.
• The Shop owner controls team access — who is invited, what role they hold, what they can see, and when their access ends. Removing a team member's access is your responsibility, and you should do it promptly when someone leaves.
• Notify us immediately at admin@getpeelboard.com if you suspect unauthorized access to your account.
• We may, at our discretion, grant a temporary, time-limited support seat to PeelBoard staff when you ask us for help or when we need it to investigate a problem. Support access is visible in your account.

We may suspend or limit an account — immediately and without notice where necessary — for suspected fraud, abuse, non-payment, security risk, unlawful activity, activity that threatens the Service or other customers, or violation of these Terms.

5. Plans, Fees, and Billing

PeelBoard offers a free plan and paid subscription plans. Current plans, prices, and included allowances are shown in the app and on our website.

Subscriptions and auto-renewal

• Paid plans are billed in advance on a recurring basis (monthly unless stated otherwise) and renew automatically until you cancel.
• By subscribing, you authorize us and our payment processor to charge your payment method for the plan you selected, plus any add-ons and applicable taxes, on each renewal date.
• All amounts are in US dollars.
• If a charge fails, we may retry it and may suspend or downgrade your account until payment is resolved.

Cancellation and refunds

• You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused allowances, downgrades, or periods in which you did not use the Service, except where required by law or where we choose to grant a refund at our discretion.

Price changes

We may change prices or the contents of a plan. For an existing paid subscription, we will give you at least 30 days' notice by email or in-app before a price increase takes effect. The new price applies at your next renewal after the notice period. If you do not agree, cancel before that renewal.

Trials, promotions, and comped time

Free trials, promotional periods, referral rewards, and comped months are offered at our discretion and on the terms stated when offered. Unless we say otherwise, a paid plan begins automatically when a trial or promotional period ends, and you may cancel before then to avoid charges.

Referral rewards

We may offer rewards — comped months, credits, or similar — for referring another shop to PeelBoard, and we give you tools to run your own referral program for your own customers. Any reward we offer is discretionary and non-transferable, has no cash value unless we say so in writing, and may be changed, withheld, reversed, or clawed back after it is credited if we reasonably believe a referral is fake, self-referred, duplicated, incentivized in a way we did not authorize, or otherwise abusive, or if the referred account never becomes or stays active. Rewards you offer your own customers are yours to fund, honor, and report for tax — PeelBoard only tracks them for you.

Taxes

Prices do not include taxes. You are responsible for all sales, use, VAT, GST, and similar taxes on your subscription, other than taxes on our net income. You are also solely responsible for the taxes you charge, collect, report, and remit to your own customers — tax rates and calculations in the Service are a convenience, not tax advice, and you must verify them.

Mobile app purchases

If you purchase a subscription or an add-on through the Apple App Store or Google Play, that purchase is also subject to the store's terms, and billing, refunds, and cancellation for it are handled by the store, not by us.

6. Platform Fee (Free Plan)

Shops on the Free plan can accept online card payments through Stripe. For each online payment processed on the Free plan, PeelBoard charges a platform fee of 1% of the payment amount (excluding tips), with a minimum of $1.00 and a maximum of $5.00 per transaction. The fee is deducted automatically from the Shop's Stripe payout before funds settle. Platform fees do not apply to shops on paid plans.

If a payment is fully refunded, the platform fee is automatically refunded; partial refunds do not return the platform fee. Card-processing fees charged by Stripe or Square are separate from and unaffected by the platform fee. Current fee amounts are always disclosed in the app, and any change to the platform fee will be announced at least 30 days in advance. On the Free plan, online payments are available through Stripe only; accepting payments through Square requires a paid plan. By connecting a Stripe account while on the Free plan, you agree to the platform fee described in this section.

7. Card Payments Are Processed by Stripe or Square

PeelBoard integrates with Stripe and Square so your customers can pay proposals, deposits, and invoices online. When you connect a Stripe or Square account, you also agree to Stripe's terms or Square's terms, as applicable, and you are responsible for meeting their requirements, including identity verification and account approval.

• Payments are processed on your own connected account. You are the merchant of record for every customer transaction. PeelBoard is not a party to the underlying service transaction between you and your customer.
• PeelBoard is not a bank, payment processor, payment facilitator, or money transmitter. We do not hold, escrow, settle, or take custody of your funds or your customers' funds at any point.
• PeelBoard does not receive or store customer payment card numbers. Card data is entered into and handled entirely by Stripe's or Square's systems. We record transaction metadata in your account (amounts, dates, tips, fees, and payment references) so your records stay accurate.
• Refunds, chargebacks, disputes, holds, reserves, payout timing, delays, freezes, account restrictions, and termination decisions are made by your processor under its own agreement with you. We are not responsible for them, we cannot reverse them, and we have no liability for lost or delayed funds, failed or duplicated charges, or a processor's decision about your account.
• A connected processor account may be restricted or not yet verified, in which case charges can fail. You are responsible for completing your processor's verification and for monitoring whether your payments are actually succeeding.
• You are responsible for your own pricing, deposits, cancellation and refund policies, receipts, and any terms you present to your customers, and for honoring them.

8. Text Messages and Email You Send

The Service can send SMS text messages and email to your customers, in your Shop's name, using content you write or content generated from templates you control.

• Your Shop is the sender of record for every message sent through the Service to your customers. We provide the delivery infrastructure; you decide who is messaged and what is said.
• You are solely responsible for obtaining and documenting prior express consent (and, for marketing messages, prior express written consent where required) from each recipient, and for complying with all applicable laws, rules, and industry standards, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state telemarketing, automated-message, and consumer-protection laws, do-not-call requirements, the CTIA messaging principles, and carrier and 10DLC/A2P registration rules.
• You must honor opt-out requests promptly. Replies of STOP, UNSUBSCRIBE, and similar keywords are processed automatically, but you are also responsible for honoring opt-outs you receive any other way (by phone, in person, by email) and for not re-adding an opted-out contact.
• You must not send messages to numbers or addresses you obtained without consent, to purchased or scraped lists, or on behalf of any business other than your own Shop.
• Messaging allowances are part of your plan and are counted in carrier segments, which our app displays. We may offer additional segment blocks for a one-time fee shown at purchase. Allowances reset on your billing cycle, do not roll over, and have no cash value.
• We may throttle, queue, filter, block, suspend, or refuse any message or all messaging from an account — with or without notice — if we reasonably believe it violates law, carrier rules, this section, or our SMS Messaging Policy, or if it puts our sending reputation or phone numbers at risk. We may also do this to respond to carrier action against us.
• Message delivery depends on carriers and third-party providers. We do not guarantee that any message will be delivered, delivered on time, or delivered unaltered, and we are not liable for messages that are delayed, blocked, filtered, duplicated, or never arrive.
• Phone numbers we provision for your Shop are licensed to you for use with the Service only. You do not own them, and they may be reclaimed if your account is closed or suspended.

Separately from the messages you send, PeelBoard itself texts shop owners — a welcome text after signup, occasional platform messages from our founder, and account alerts — at the mobile number on your account. Reply STOP to opt out of those. See our SMS Messaging Policy.

9. Your Customer Data

You own your data. As between you and us, you retain all rights to the customer records, job records, photos, notes, pricing, documents, and other content you or your team enter into or generate in the Service, and to the information your customers submit through the forms and pages we host for you (together, "Shop Data").

• You grant us a non-exclusive, worldwide, royalty-free license to host, copy, transmit, display, back up, and process Shop Data solely to provide, secure, support, and improve the Service for you and as described in our Privacy Policy. We do not sell Shop Data.
• We process Shop Data on your behalf and under your instructions. You are the controller of that data; we act as your processor or service provider for it.
• You are responsible for the lawfulness, accuracy, and quality of Shop Data — including having the legal right and any required consent to collect it, enter it into the Service, and have us process it — and for any notices you owe your customers.
• You must not enter into the Service any data we do not ask for and are not built to protect, including payment card numbers in free-text fields, government identification numbers, protected health information, or biometric data.
• Export. You can export your data from the app while your account is active. Export it before you cancel.
• Deletion. You may delete your account from Settings, or ask us to. When a Shop account is deleted, the Shop and its data are removed from the live Service. We retain a copy for up to 30 days so a deletion can be reversed if it was a mistake, after which it is permanently deleted, except for records we must keep for legal, tax, accounting, security, or dispute-resolution purposes, and except for routine backups that expire on their own schedule.
• Aggregated and de-identified data. We may create and use aggregated, de-identified, and statistical data derived from use of the Service — for example industry benchmarks, averages, and trend reporting — and may publish and share it. Such data will not identify you, your Shop, or any individual customer. We also collect product-usage analytics and diagnostic logs to operate, secure, troubleshoot, and improve the Service.
• Nothing in this section limits Section 3 — keep your own records.

10. Shop Websites, Content, and Reviews

We generate and host a website for your Shop, and other customer-facing pages, from content you provide and control.

• You are solely responsible for everything published on your Shop's pages: text, claims, prices, warranty language, service descriptions, logos, photos and images, video, customer reviews and testimonials you display, and any third-party material you upload or link to.
• You represent that you own or have the rights and permissions to use all of it, including rights to photos of vehicles and work, any model or property releases needed, and any brand, film manufacturer, or certification marks you display.
• You are responsible for the accuracy of what you publish and for complying with advertising, endorsement, and consumer-protection rules, including FTC guidance on testimonials and reviews. Do not display reviews you did not receive, and do not misrepresent their source.
• If you point a custom domain at the Service, you are responsible for owning that domain, for keeping its registration and DNS current, and for renewing it. We are not responsible for a domain that lapses, is transferred, expires, or is misconfigured, or for downtime or loss of traffic that results.
• Takedowns. We respect intellectual property rights and will respond to valid notices under the Digital Millennium Copyright Act. Send notices, including the information required by 17 U.S.C. § 512(c)(3), to admin@getpeelboard.com. We may remove or disable access to content, or terminate accounts of repeat infringers.
• We may remove, disable, or refuse to publish any content — with or without notice — that we reasonably believe is unlawful, infringing, deceptive, harmful, or in violation of these Terms, or that exposes us to liability or risk. We are not obligated to monitor content and do not endorse it.

11. Third-Party Services and Outages

The Service depends on and integrates with services operated by others, including Supabase (database, authentication, file storage), Vercel (hosting and delivery), Stripe and Square (payments), Twilio (SMS), Resend (email), OpenAI (AI drafting), Shopify (the PeelBoard Supply store and its checkout), Cloudflare (video hosting for Community guides, and bot protection on our sign-in and account screens), Google (Business Profile, Maps, reviews, and Firebase push notifications), calendar feed providers, and the Apple App Store and Google Play.

• Your use of a third-party integration you connect is also governed by that provider's terms and privacy policy, and you are responsible for your account with them and for any fees they charge.
• When you connect an integration, you authorize us to access and exchange data with it on your behalf for the purposes of the feature you enabled.
• We do not control these providers. We are not responsible or liable for their outages, errors, latency, data loss, rate limits, policy changes, deprecations, suspensions, pricing, or acts and omissions, or for a feature that stops working because a provider changed or withdrew its service. A provider's failure is not a breach of these Terms by us.
• Reviews, ratings, business information, and map data surfaced from Google or another platform are provided by that platform and may be incomplete, delayed, or out of date.

12. Intellectual Property, Feedback, and Testimonials

Our rights. The Service — including all software, source code, designs, user interfaces, templates, documentation, help guides, benchmark data, the PeelBoard name and logo, and all related intellectual property — is owned by PeelBoard LLC and its licensors and is protected by law. Except for the limited license below, we grant you no rights in it.

Your license to use the Service. Subject to these Terms and your payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your Shop's internal business purposes during your subscription. You may not copy, modify, translate, create derivative works from, reverse engineer, decompile, scrape, frame, resell, rent, sublicense, white-label, or provide the Service to any third party, or use it to build a competing product.

Feedback. If you send us ideas, suggestions, feature requests, or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use it for any purpose without restriction, attribution, or compensation. Feedback is not your confidential information, and we may already be working on something similar.

Testimonials and reviews. We may ask you to review PeelBoard. If you choose to submit a review and consent to its publication, you grant us permission to publish it — including your name, your Shop's name, your city, and your logo — on our website, in our apps, and in marketing materials, and you confirm the review is your genuine opinion. You may withdraw that consent at any time by emailing admin@getpeelboard.com; we will stop new use and remove the published review within a reasonable time, though we cannot recall materials already distributed. We may edit for length or clarity without changing meaning, and we are not obligated to publish anything.

Your marks. You grant us a limited license to use your Shop's name and logo within the Service (for example on your hosted website, proposals, invoices, and messages) as needed to provide the Service.

13. Acceptable Use

You agree to use the Service only for lawful business purposes. You may not, and may not permit anyone else to:

• Send unsolicited, deceptive, harassing, or unlawful communications, or use the Service for spam, phishing, or fraud;
• Use customer information obtained through the Service for anything other than serving that customer and running your Shop, or sell or transfer it in violation of law or of the notices you gave that customer;
• Upload malware, exploit code, or content that is unlawful, infringing, defamatory, obscene, or that promotes violence or discrimination;
• Probe, scan, penetration-test, circumvent, or interfere with the Service's security, authentication, rate limits, plan limits, metering, or access controls, or attempt to reach data belonging to another Shop;
• Reverse engineer, decompile, or attempt to derive source code from the Service, or copy or resell any part of it;
• Use bots, scrapers, or automated means to access the Service other than through documented interfaces, or impose unreasonable load on our infrastructure;
• Share credentials with unauthorized people, or let anyone outside your Shop use your account;
• Misrepresent your identity, your affiliation, or your authority to act for a business;
• Use the Service to violate anyone's privacy rights or any applicable data protection, telemarketing, lending, or consumer-protection law.

We may investigate suspected violations and may suspend or terminate access, remove content, and cooperate with law enforcement.

14. Disclaimer of Warranties

Without limiting the above, we do not warrant that: the Service will be uninterrupted, timely, secure, or error-free; defects will be corrected; the Service will meet your requirements or produce any particular business result; data, calculations, prices, taxes, reports, inventory figures, or forecasts will be accurate or complete; messages or emails will be delivered; or the Service will be free of harmful components. You use the Service at your own risk and are responsible for your own business decisions.

No advice or information, whether oral or written, obtained from us or through the Service creates any warranty not expressly stated here. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

15. Limitation of Liability

This cap applies in the aggregate to all claims, not per claim, and it applies even if a remedy fails of its essential purpose. Amounts you paid to Stripe, Square, or another third party are not fees paid to PeelBoard and do not count toward the cap.

We are also not liable for: loss or corruption of data (you are responsible for keeping your own records under Section 3); the acts, omissions, or claims of your customers, team members, or vendors; your texting, emailing, marketing, tax, or advertising practices; chargebacks, refunds, or payment processor decisions (Section 7); third-party outages (Section 11); or anything published on your Shop's pages (Section 10).

The limitations in this section and in Section 14 are a fundamental part of the bargain between us and reflect the allocation of risk on which our pricing is based; they would apply even if you had paid nothing. Some states and jurisdictions do not allow the exclusion or limitation of incidental, consequential, or certain other damages, so some of the above may not apply to you. In that case our liability is limited to the smallest amount permitted by applicable law.

16. Indemnification

You agree to defend, indemnify, and hold harmless PeelBoard LLC and its owners, members, employees, and agents from and against any third-party claim, demand, suit, proceeding, investigation, or action, and all resulting losses, damages, liabilities, judgments, settlements, fines, penalties, costs, and reasonable attorneys' fees, arising out of or relating to:

• claims by or about your customers, including claims about your work, your warranties, your prices, deposits, cancellations, or refunds, or any dispute over a transaction;
• your text messaging, email, and marketing practices, including any alleged violation of the TCPA, CAN-SPAM, state telemarketing or consumer-protection laws, or carrier rules;
• Shop Data and any content you publish, upload, or display, including intellectual property, privacy, publicity, and defamation claims;
• your collection, use, sharing, or security of personal information, and any notices or consents you failed to obtain;
• your tax, licensing, employment, wage-and-hour, contractor-classification, and other legal or regulatory compliance;
• your use of the Service in violation of these Terms or applicable law, and any activity under your account or by your team members.

We will notify you of any claim we seek indemnification for, and you will control the defense and settlement with counsel reasonably acceptable to us, except that you may not settle any claim in a way that imposes any obligation or admission on us without our written consent. We may participate in the defense at our own expense.

17. Dispute Resolution — Informal Resolution, Binding Individual Arbitration, and Class Action Waiver

Please read this section carefully. It affects your legal rights, including your right to bring a lawsuit in court, to have a dispute heard by a jury, and to participate in a class action.

17.1 Informal resolution first

Before starting an arbitration or any other proceeding, you agree to try to resolve the dispute informally. Send written notice of the dispute to admin@getpeelboard.com (or to PeelBoard LLC, 127 Bathurst Ln, Simpsonville, SC 29681), describing the claim, the relief you want, and enough facts for us to evaluate it. We will do the same for any claim we have against you, using your account email. Both parties agree to negotiate in good faith for 60 days after the notice is sent. Neither party may begin arbitration until that 60-day period ends. This period tolls any applicable limitations period. If a claim proceeds to arbitration without this notice, either party may ask the arbitrator to stay it until the requirement is met.

17.2 Agreement to arbitrate

If the dispute is not resolved informally, you and PeelBoard agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, our marketing, or our relationship — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether it arose before, during, or after termination of these Terms — will be resolved by binding individual arbitration, and not in court.

The arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or, where the AAA determines they apply, its Consumer Arbitration Rules), as modified by this section. The rules are available at adr.org. A single arbitrator will decide the dispute. The Federal Arbitration Act (9 U.S.C. §§ 1–16) governs this agreement to arbitrate and its interpretation and enforcement. The arbitrator's award is final and binding, and judgment on it may be entered in any court of competent jurisdiction.

The seat and location of the arbitration is Greenville County, South Carolina. The parties may agree to conduct the arbitration by documents, telephone, or videoconference, and any in-person hearing will be held in Greenville County, South Carolina unless the parties agree otherwise or the arbitrator determines a different location is required.

The arbitrator has exclusive authority to resolve all issues assigned to an arbitrator by law, including the scope and enforceability of this arbitration agreement, except that a court of competent jurisdiction — not an arbitrator — will decide any challenge to Section 17.3 (the class action waiver). The arbitrator may award any individual relief a court could award under applicable law, and no more.

17.3 Class action and jury trial waiver

If this Section 17.3 is found to be unenforceable or invalid as to any claim or any request for relief, then that claim or request for relief — and only that claim or request for relief — is severed from the arbitration and must be brought exclusively in the state or federal courts located in Greenville County, South Carolina; the remainder of this Section 17 stays in full force as to all other claims, and any severed claim in court is stayed until the arbitration of the remaining claims concludes. The waiver of class, collective, and representative proceedings is an essential part of this arbitration agreement, and if it is held unenforceable in its entirety, then this entire Section 17.2 is void.

17.4 Small claims carve-out

Either party may instead bring an individual claim in a small claims court with jurisdiction, so long as the claim stays in that court, remains individual, and is not brought on a class or representative basis. Filing in small claims court does not waive the rest of this Section 17.

17.5 Arbitration costs

Filing, administrative, and arbitrator fees are allocated under the applicable AAA rules and fee schedules. However, for any claim seeking less than $10,000, PeelBoard will pay the portion of AAA filing, administrative, and arbitrator fees that exceeds $250, unless the arbitrator finds the claim or the relief sought was frivolous or brought for an improper purpose. Each party otherwise bears its own attorneys' fees and costs, except where a statute or the arbitrator's award provides otherwise. If we offered to settle for at least as much as the arbitrator ultimately awards you, we are not required to pay your fees beyond what this paragraph and the AAA rules require.

17.6 Your right to opt out of arbitration

You may opt out of this arbitration agreement. To do so, email admin@getpeelboard.com with the subject line "Arbitration Opt-Out," including your name, your Shop's name, and the email on your account, within 30 days after you first accept these Terms (or, if you already had an account, within 30 days after the "Last updated" date above). A timely opt-out means Sections 17.2 through 17.5 do not apply to you, and disputes will be resolved in court under Section 18. Opting out of arbitration does not affect any other part of these Terms — including the jury trial waiver in Section 17.3, which continues to apply to the extent permitted by law — and it does not affect any prior arbitration agreement between us. We will not retaliate against you for opting out.

17.7 Injunctive relief for intellectual property and security

Notwithstanding this Section 17, either party may seek temporary or preliminary injunctive or other equitable relief in a court of competent jurisdiction to stop actual or threatened infringement or misappropriation of intellectual property, unauthorized access to the Service or data, or breach of confidentiality, without first completing informal resolution or arbitration. Seeking that relief is not a waiver of the agreement to arbitrate.

17.8 Time limit on claims

To the extent permitted by applicable law, any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after the claim accrues, or it is permanently barred.

17.9 Changes to this section

If we materially change this Section 17, the change applies only to claims that accrue after the change takes effect, and you may reject the change for future claims by emailing us within 30 days of the notice, in which case the version you previously agreed to continues to govern.

18. Governing Law and Venue

These Terms and any dispute between us are governed by the laws of the State of South Carolina, excluding its conflict-of-law rules, and by the Federal Arbitration Act as to Section 17. The United Nations Convention on Contracts for the International Sale of Goods does not apply. For any dispute not subject to arbitration — including a claim severed under Section 17.3, a claim by a party who validly opted out, and any action to enforce an arbitration award — the state and federal courts located in Greenville County, South Carolina have exclusive jurisdiction, and both parties consent to personal jurisdiction and venue there and waive any objection based on inconvenient forum.

19. Term, Suspension, and Termination

These Terms apply for as long as you have an account or use the Service.

• By you. You may cancel your subscription or delete your account at any time from your settings. Cancellation takes effect at the end of the current billing period; deletion takes effect as described in Section 9.
• By us. We may suspend or terminate your access, or any part of the Service, immediately and without notice if you breach these Terms, fail to pay, engage in fraud or abuse, create legal or security risk, or harm the Service, other customers, or our providers. We may also terminate a free or trial account, or discontinue the Service or a feature, for any reason on 30 days' notice to your account email.
• Effect. On termination, your license to use the Service ends, your hosted website and customer-facing pages stop being served, scheduled messages stop, and any provisioned phone number may be released. Export your data before you cancel. Fees already paid are not refunded except as required by law.
• Survival. Sections 5 (for amounts owed), 6, 7, 9, 12, 13, 14, 15, 16, 17, 18, 20, 21, 22, and 24 survive termination, along with any other provision that by its nature should survive.

20. AI-Assisted Drafting

Parts of the Service can draft text for you — marketing emails, and the words on your Shop's website — with the help of a third-party AI provider (currently OpenAI). These features are optional. Nothing is sent to an AI provider unless you ask for a draft by using an AI button or typing a prompt. Before the first time you use one we ask your permission and name the provider, and you can withdraw that permission in Settings at any time; the rest of the Service works the same either way.

• To produce a draft, we send the business details the draft is built from — for example your Shop's name and contact details, service area, installer name, services, films and brands, package names and starting prices, brand color, and, where you include reviews, the text of real customer reviews with the reviewer's first name. Exactly what is sent for each feature is listed in our Privacy Policy.
• A draft is a suggestion, not finished work. AI output can be wrong, out of date, generic, or make claims your Shop cannot support — about prices, warranties, film performance, timelines, or anything else.
• You are responsible for reading, correcting, and approving every draft before you send or publish it. You remain the sender of any message and the publisher of any page that comes from a draft, and Sections 8 and 10 apply to AI-drafted material exactly as they do to material you wrote yourself.
• We make no warranty about the accuracy, quality, originality, or fitness of AI output, and we are not liable for what you choose to send or publish from it. Similar prompts may produce similar output for other shops, so a draft is not guaranteed to be unique.
• As between you and us, the drafts you keep are yours and are treated like the rest of your content under Section 9.

21. Community

Community is a feed inside PeelBoard where shops post to other PeelBoard shops — posts, comments, likes, mentions, photos, and "Guides" that can include video. It is shop owners talking shop. It is not part of your customer-facing Service, your customers cannot see it, and taking part is optional.

• Who may take part. Community is for PeelBoard Shop accounts — the Shop owner and team members with Admin access. You appear under your name and your Shop's name, with your Shop's logo. You must accept the Community rules shown in the app before you can post or comment; you can read the feed without accepting them.
• Your content stays yours. You keep all rights to what you post. You grant PeelBoard a non-exclusive, worldwide, royalty-free license to host, store, copy, transcode or reformat for display, and distribute your post inside PeelBoard so other members can see it, for as long as you keep it posted. That license ends when you delete the post, except for cached and backup copies that expire on their own schedule, generally within 30 days.
• What you may not post. No harassment, threats, hate, or personal attacks. No spam, repetitive self-promotion, or poaching another shop's team or customers. No one else's private information, and no customer details — name, phone number, address, or a readable license plate. No sexual or obscene content, no gore. No illegal activity, and no advice to do work in a way you know breaks the law. No impersonating another shop, brand, or person. No content you do not have the rights to, including photos, video, and music. No malware, scams, or links to any of the above.
• Reporting. Every post and comment has a Report option. We review every report within 24 hours, and we do not tell the reported party who reported them. You can also block another member: their posts and comments disappear for you and they can no longer mention you. Report anything urgent to admin@getpeelboard.com.
• What we can do. We may hide, remove, or refuse any post, comment, photo, or video, and may suspend or permanently ban an account from Community, with or without notice and at our discretion — including for anything in this section or in Section 13. A ban can also hide posts and comments you already made. Losing Community access does not change or refund your subscription, and the rest of the Service continues.
• No endorsement and no advice. Posts are the views of the shops that wrote them. We do not review, verify, or endorse them, and we have no obligation to monitor the feed. Nothing posted in Community is advice from PeelBoard — technical, legal, pricing, tax, or otherwise — and you act on it at your own risk. Any deal, referral, or arrangement you make with another shop is between you and that shop.
• Guides and video. If you upload or link a video, you confirm you have the rights to it and to everything in it, including any music. Uploaded video is hosted and transcoded by our video provider so it can play in the app.

22. PeelBoard Supply

PeelBoard Supply is a storefront inside the app where you can buy film and shop supplies. The store runs on Shopify. When you check out, a Shopify checkout page opens in your browser with your Shop's email address filled in, and you complete the purchase there.

• Your purchase is with the store and the supplier who fills it. Orders are fulfilled and shipped by the supplying merchant whose product you bought, through Shopify Collective. PeelBoard is the storefront, not the manufacturer of anything sold there, and we do not make or repackage the products.
• The terms shown at checkout govern the order. Prices, availability, shipping methods and costs, delivery estimates, the return window, and any warranty are the ones presented at checkout and in the store's policies at the time you buy. Those terms control the order if they differ from anything shown elsewhere in the app.
• Prices and availability change, and a product can sell out or be discontinued after you see it. If an order cannot be filled, it may be cancelled and refunded.
• Product photos, specifications, roll sizes, and descriptions come from the supplier and can contain errors. Performance claims about a film are the manufacturer's, not ours.
• Sales tax is calculated and collected at checkout where it applies, based on the address you ship to. Applying a resale or exemption certificate is up to you, and you are responsible for any duties or import charges on shipments outside the United States.
• Returns, damage, shortages, warranty claims, and tracking are handled under the policy shown at checkout, by the supplier who fulfilled the order. If an order goes wrong, email admin@getpeelboard.com and we will help you get it sorted with them.
• Payment for a Supply order is taken at checkout by the store's payment processor, not by PeelBoard, and is separate from your PeelBoard subscription. Sections 14 and 15 apply to Supply, and nothing here makes us responsible for a supplier's product, shipment, or warranty.

23. Changes to These Terms

We may update these Terms as the Service evolves or the law changes. When we do, we will update the "Last updated" date above and, for material changes, notify you at least 14 days in advance by email to your account address and by an in-app notice, except where a change must take effect immediately for legal or security reasons.

Your continued use of the Service after the effective date means you accept the updated Terms. If you do not accept them, stop using the Service and cancel your account before the effective date. Changes are not retroactive, and Section 17.9 governs changes to the arbitration agreement.

24. General Terms

Entire agreement. These Terms, together with the Privacy Policy, the SMS Messaging Policy, and any order or plan details you accept, are the entire agreement between you and us about the Service and supersede all prior discussions, proposals, and representations. Any purchase order or other document you issue has no effect.

Severability and no waiver. If any provision is held unenforceable, it will be limited or removed to the minimum extent necessary and the rest stays in effect (subject to Section 17.3). Our failure to enforce a provision is not a waiver of it.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent, except to a successor of your business by merger or sale of substantially all assets, with notice to us. We may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, financing, reorganization, or sale of assets. These Terms bind and benefit permitted successors.

Independent parties. We are independent contractors. These Terms create no partnership, joint venture, agency, franchise, employment, or fiduciary relationship, and neither party may bind the other. There are no third-party beneficiaries, except that our suppliers and licensors may rely on Sections 14 and 15.

Force majeure. Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, fire, flood, severe weather, war, terrorism, civil unrest, labor disputes, epidemic, government action, utility or telecommunications failure, internet or carrier disruption, cyberattack, and outage or failure of a third-party provider or hosting platform.

Export and sanctions. You must comply with all US export control, re-export, and economic sanctions laws. You represent that you are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive US sanctions, and that you are not on any US government restricted-party list (including OFAC's SDN list) or owned or controlled by anyone who is. You may not make the Service available to any such person.

US government users. The Service is a "commercial product" under 48 C.F.R. § 2.101 and is provided to US government end users with only the rights granted to all other customers.

Notices. We may give you notice by email to the address on your account, by in-app message, or by posting in the Service, and notice is effective when sent or posted. Keep your email current. You must send legal notices to admin@getpeelboard.com and, for notices under Section 17.1, may also mail them to PeelBoard LLC, 127 Bathurst Ln, Simpsonville, SC 29681.

Headings and interpretation. Headings are for convenience only. "Including" means "including without limitation." The English version of these Terms controls.

25. Contact

Questions about these Terms? Reach us at:

• PeelBoard LLC, 127 Bathurst Ln, Simpsonville, SC 29681, USA
• Email: admin@getpeelboard.com
• Website: getpeelboard.com